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This page is still being worked on but in the meantime, below are examples two owners shared in the Forums about the changes to their benefits over the past couple of years
by wyndhamrental on Tue Dec 16, 2008 8:50 pm
I've posted this before but think it is time to do so again - and I've added this new 'loss'. Kendra Phase One – AFTER the May 11, 2006 VOA meeting in Las Vegas, NV - no more VIP benefits for guests (no more point discounts, no more free upgrades and no more free guest certificates for guests of VIP owners). Phase Two – AFTER the May 31, 2007 VOA meeting in Orlando, FL - there are no longer unlimited free guest certifications (the price is now $49) and reservations have to be cancelled 15 days before check-in or all points will be lost. Phase Three – at our preVOA (May 28) and the VOA (May 29, 2008) meeting in Orlando, FL – no more unlimited guest confirmations but ‘prorated’ as to level of membership (1 for FSP member, 5 for VIP, 10 for Gold VIP and 15 per million for Platinum) based on retail, resale and PIC points with additional guest certificates to cost $49 as of Oct. 15, 2008. Phase Four – 10/09/08 email entitled “Important Changes to Your FairShare Plus Transaction Fees”. During the May 28, 2009 pre VOA meeting Deanne Gabel was specifically asked “Can we expect more fee announcements this year?” and “Can you justify the increase in the guest confirmation fees when they can be requested via the Web without any customer support participation?” Her reply – “There are no increases in fees anticipated.” In the announcement it was stated that Guest Confirmations would increase from $25 to $129/$99 (contact center/website), that resale points will not be used to calculate ‘eligible points’ into the guest certificate equation, and that there will be increases in five of the other seven ‘fee based’ categories. Phase Five - Dec. 4, 2008 – end of year Fairshare Plus Summary – “In response to feedback from many owners and so we are able to ensure your accounts are being securely and accurately maintained, the transferring of points feature will no longer be offered as of March 1, 2009.” DETERORATING BENEFITS – Aimed Particularly at “Renters” No longer able to rent unlimited points from Wyndham – July, 2006 No longer receive VIP status with resale – July, 2006 No longer able to transfer of PIC points to other owners – Jan., 2007 No longer receive unlimited guest certificates as VIP Platinum – Oct 15, 2008 Resale points not ‘eligible’ in count of how many limited guest certificates Increase in fee for guest certificates - $25 to $49 to $129/$99 (contact center/website) Increase in fee for Express Window (within 60 days of check-in) of Points Rental - $5 per 1K to $10/$8 per 1 K (contact center/website) Can’t use photos from website – Jan, 2008 No ½ point discounts for guests within 60 days without owners present (VIP Platinum) – CHANGED BACK - when? No upgrades for guests within 60 days without owners present (VIP Platinum) – CHANGED BACK - when? No guests without owner present – CHANGED BACK - when? Cancel 15 days prior to check-in or lose all points - Increase in fees – Oct. 15, 2008 DETERORATING BENEFITS – VIPNo longer have our personal ‘Vacation Counselor’ No longer have our own ‘Exclusive Toll-free Reservations Hotline’ No longer request specific rooms Increase in PIC (Personal Interval Choice) fees from $25 to $49 to $89 No ½ point discounts for guests within 60 days without owners present (VIP Platinum) - CHANGED BACK - No upgrades for guests within 60 days without owners present (VIP Platinum) – CHANGED BACK - DETERORATING BENEFITS – GeneralNo longer receive VIP status with resale – July, 2006 Regular use points are used before cancelled points (which can NOT be transferred to other owners, used to make an ARP [Advance Reservation Priority at ones home resort at 13 months], RARP [Reciprocal Advance Reservation Priority at 11 months at other resorts] or put in the credit pool). Increased fees in six of Wyndham’s eight “Fee Based Categories: : Subject: Important Changes to Your FairShare Plus Transaction Fees Date: Thu, 9 Oct 2008 15:08:17 -0700 From: FairSharePlus@FVOA.comProgram Feature Current Fee New Fee Contact Center New Fee Web Site As of October 15, 2008 Reservation Transactions $30 $59 $30 Points Credit Pool $30 $39 Not Currently Available Points Rental Standard Window $10 per 1,000 Standard Window $10 per 1,000 Not Currently Available Express Window $5 per 1,000 Express Window $10 per 1,000 Express Window $8 per 1,000 PIC (Personal Interval Choice) $50 $89 Not Currently Available Guest Confirmations (Fee only applies to confirmations made in excess of annual complimentary allocation based on eligible points) $25 $129 $99 Housekeeping Credits $2.25 per credit No Change No Change Billing Fee (If you receive a paper version of your monthly or annual statement) $6 $8 No Fee with PAC Dec. 4, 2008 – no longer able to transfer points among members RCINo longer make ARP exchanges into RCI No longer ‘see’ generic deposits on RCI website – EXTRA HOLIDAYSWyndham Vacation Ownership’s ‘rental ‘arm’ – does not have to abide by same rules as owners (pay for guest certificate, cancel before 15 days of check-in, guests accept responsibility for any damage). Extra Holidays can take a full week of an owner's 'reservation' and just pay (weeks later) for one or two days and the owner has lost the rest. Wyndham is allowed to take 90% of the inventory that is still available 60 days before check-in and put it into Extra Holidays.
Kendra - Colorado Springs, CO
aka - wrinkles777 Mom
by EvsMom on Sat Jan 17, 2009 7:25 pm
Here is the list of points I came up with for my phone call with Deanne, that she refused to have. Please take points from it to use in your complaints to Wyndham and to ALL of the other agencies listed in Bill's 10-step plan!
Any Wyndham/Deanne remarks I used are in red, quotes from other owners (some of you!) are in green, and additions since sending this to Deanne are in blue.
Guest Certificate Fees:
• Unlimited free guest certificates was something that sold us on a Platinum membership.
• The 500% increase was shocking and completely unjustifiable. NO OTHER timeshare company charges this kind of fee. Here are what the other companies charge:
o RCI: $59
o Interval: $39
o Disney Vacation Club: FREE
o SFX (San Francisco Exchange): FREE for Platinum members, $39 for Gold
o DAE (Dial-an-Exchange): FREE
o Platinum Interchange: $35
o Trading Places Maui: FREE
o Trading Places International: $25-$39
o Hawaii Timeshare Exchange: FREE
• Please realize that the guest certificate fees above are for EXCHANGES, NOT for owned weeks. We own many other timeshares at non-Wyndham resorts, and we NEVER have to pay a guest certificate fee when we’re not using the week. Because we OWN these points, just as if we were to own WEEKS/SPECIFIC UNITS, why should we have to pay a guest certificate fee?
• Most of the timeshare exchange companies who charge guest certificate fees exchange FULL WEEK stays. $39 for a full week certainly isn’t as bad as $129 for 2 nights at a Wyndham resort. If we are going to be charged guest certificate fees (which we shouldn’t be at all), it should be based on how many nights are used.
• Most owners are NOT mega-renters, so now when we want to let a family member or friends use our timeshare points, they now have to pay that extra fee. Not a good way to “sell” our friends/family on Wyndham.
• Many times when we’ve had guests, they’ve still had trouble checking in because the guest name was never transferred from the mainframe to the resort. (As a side note, the resorts at first didn’t accept responsibility for this problem and made it sound like WE didn’t add the guest name.) Why should we have to pay for a service that’s not being provided?
Adding Guest Names to Reservations Less than 15 Days Out:
• Why are we no longer allowed to add guest names to reservations that are less than 15 days out? If I fall ill or have something happen that doesn’t allow me to vacation, I should be allowed to add a guest name to that reservation. Again, we OWN the points, so it shouldn’t matter to Wyndham if I want to add a guest. Wyndham threatening to cancel a reservation that’s less than 15 days out is ridiculous.
• For the people who do rent reservations: if they want to “risk” holding onto a unit in hopes that it will rent, isn’t that their choice? They are risking losing all of the points for that reservation, so again, what does Wyndham care?
• Is it true that the reservation will ONLY be cancelled if there are units reserved with overlapping dates at the same resort?
• My guess is Wyndham cares because they’d rather have that inventory for Extra Holidays. I’m sure this is also the reason the cancellation policy changed so that owners lose their points for anything cancelled less than 15 days out.
Guest Certificates for Multiple Reservations:
• When we no longer had unlimited free guest certificates, a big question on EVERYONE’S minds (including the VC’s) was “what about split/consecutive reservations?” We were ASSURED by numerous people that we just needed to add the guest name to the first reservation online, then call to have an agent add the guest name to the other reservation(s) without using more guest confirmations. The fees increased shortly after this blow, and then this policy changed as well. However, I was told by Owner Relations that if we make multiple/consecutive reservations at the same time and add the guest name at the time of booking, we’ll only be charged for one guest confirmation. I called today to book 9 nights at Bonnet Creek for a friend and was told I had to use two guest confirmations, in spite of the reservations being consecutive, being made at the same time, and adding the guest name at the time of booking. I was then told that that “exception” to the new policy ONLY applies to “split” reservations. The gal I spoke to at Owner Relations (Yorleni) said if you have consecutive reservations that total more than 7 nights, you will still be charged for two guest confirmations, since they consider that two separate reservations. I asked her how that's considered separate reservations when it's the same guest occupying the same room for the entire stay? I then told her that Bonnet Creek (and the other resorts) considers that one reservation and keeps the guest in the same room. She said that they have different rules than the resorts, and if the resorts decide to keep the guest in the same room as a courtesy, that's up to them. (By the way – this isn’t just a “courtesy” to the guest, it’s less work for the resort to not have the same guest checking in/out of multiple rooms and more units cleaned than necessary.) Isn't that the exact same thing as a split reservation?? It really is up to the resort if they'd like to keep the guest in the same room for a full week when the reservation is split into 3 and 4 nights. I don't see how this is different at all!
• 15 guest certificates per million points are not enough, PARTICULARLY if we have to use more than one confirmation for the same guest. Also, because of a billing glitch in Wyndham’s system, we are forced to have a second non-Platinum account, so we don’t get any of the Platinum benefits for those points. (Once we spend tens of thousands of dollars to buy into Platinum, Wyndham shouldn’t care so much about us adding resale contracts.) And what about those people who don’t have that many points to get more than one free confirmation and can’t use their points each year? They can no longer transfer points to another owner, so now they’ll have to pay $99-$129 per reservation just to use up their points.
• RCI points (I’m using RCI as an example since theirs is a point system also) does not show when weeks are split up, though they obviously are all the time. We are charged ONE guest certificate fee, regardless of the length of stay or check-in/check-out day. We can also search for more than 7 nights.
• The online system is not set up to recognize only using one guest confirmation for split reservations. This means we HAVE to call to make the reservation, and since Wyndham has greedily decided to charge $129 instead of $99 to add the guest name over the phone, that means we don’t even have the option to add the guest name ourselves online to save $30! Also, it is a HUGE pain to contact the call center. It often takes 10 minutes to get someone on the line, most of the time the agents don’t seem to know what they’re doing, the guest names are frequently spelled wrong by the agents in spite of spelling out the names slowly, and we’re constantly put on hold for 15 minutes while they get a supervisor to add a guest confirmation back to our account. So, not only are we getting charged $30 extra to contact the call center to add a guest name, but we are being extremely inconvenienced. How is this fair to the owners? Not only that, but just since this new policy went into place I’ve problems with the guest confirmations not getting added back to my account. Solution: DON’T CHARGE FOR GUEST CERTIFICATES. It’s less hassle for EVERYONE involved if we just go back to the way it was before the unlimited free guest certificates were taken away.
• Quote from another owner: “In fact, in May of this year, Deanne stood in front of the Owner's Group meeting in Orlando and laughed when someone suggested that WyndSham might charge two guest fees for this. She said, "no, of course not, we are reasonable, obviously if it is for a split reservation we will only charge you one guest fee." Guess what? She lied. Today, they told me that Deanne Gabel sent out an internal memo on Christmas Eve "clarifying" the policy for split reservations. In order to only use one guest token or guest fee for a split reservation, all parts of it must be booked at the same time and the guest name added during that same phone call! Merry Christmas sucker owners! No more adding a day to an existing reservation without paying for another guest fee. So, I have a four night reservation that cost me 36,000 points (or about $180 worth of my maintenance fees). This nice gesture of "giving" a unit to my sister ended up costing an ADDITIONAL $297 to have her name added to it!!!”
• We get our 50% discount at 60 days prior. Often times the dates we need are split, so I can only get PART of the week at a discount. I have to wait for the other part to be discounted as well. I have to book the first part as soon as it’s discounted, before another owner or Extra Holidays takes the unit out of inventory. This means I cannot make the reservations at the same time, so I will be charged a guest certificate for each reservation.
Transfer of Points No Longer Allowed:
• Thousands of people were sold more points than they could possibly use in a year, with the promise that they could transfer them to another owner and be compensated by that owner. If these people can’t transfer points, they will have an abundance of points to use. I don’t see any practical options, even in Wyndham’s response to owner’s complaints. One option was to rent out units . . .
First of all, Wyndham clearly frowns on people renting the units, so I don’t know why this was even given as an option. (Evidence in mass response to complaints: “so that a few owners or external businesses cannot find loopholes to take advantage of club offerings . . .” and “There are also several owners who are abusing this feature in connection with their commercial rental businesses.”)
Second of all, people will rent things cheaply because they won’t know what to charge and will just want to cover their maintenance fees. This will do two things:
1. Drive the value of our timeshares down and cause Wyndham to lose sales. Who will want to buy Wyndham points when they can rent for dirt cheap? (Many people will also be selling their Wyndham timeshares now. Why should people spend tens/hundreds of thousands of dollars to buy from Wyndham when they can buy for $100 on eBay from a disgruntled owner?)
2. Take major business away from Extra Holidays.
Third of all, many reservations are split to get the dates people need, but to get desirable dates to rent out, the reservations must be made in advance. This means owners will be charged two guest confirmations since they won’t be adding the guest name at the time of booking.
• The reason given for this change was to “ensure [our] accounts are being securely and accurately maintained.” If there was a security problem, then it sounds like the agents in Owner Relations weren’t doing their jobs to make sure transfers were done properly. Why should the owners be penalized for a problem within Wyndham staff? Quote from another owner (paraphrasing): “How many errors in how many transactions? How significant was it and how do we fix the problem? The existence of errors is part of being human and errors occur all the time, all over. Discovering errors is part of quality assurance and allows improvements to be made. Wyndham should be looking for ways to improve the handling of transfers rather than completely eliminating feature. Is Wyndham going to stop billing us for maintenance fees because they have made more than several errors? Of course not, that would be silly.”
• I believe Wyndham realized they made a mistake when they increased the fees for rental points to $8-$10 from $5 per thousand. Wyndham made a LOT of money on the rental points, so this was definitely a mistake. People stopped renting from Wyndham and starting renting from other owners for much less. Once Wyndham realized this, they eliminated the transfer feature.
• Response from Wyndham: We have discovered several incidents of fraudulent transactions that have occurred as a result of transferring of points, either by other owners or 3rd party companies.
If this was really a major problem, then why hasn’t there been ANY mention of it on any of the forums or any notice in a newsletter? There are PLENTY of other things Wyndham can do to protect owners’ accounts rather than take away a benefit:
1. Create a password for the accounts for verification purposes, rather than just verifying the name, e-mail address and zip code. The current verification procedures are not secure enough, and passwords are very typical for any type of account transaction with other companies. (This is something should be implemented right away since member numbers are on the guest confirmations.)
2. Charge a small fee for transfers.
3. Limit the transfers to maybe 25-50 per year.
4. Call the owner back at the phone number listed on the account to verify the transaction is approved.
As far as fraudulent transactions in the past: one of the two owners involved in a transfer had to be the cause of the fraudulent transaction, and obviously Wyndham has record of those members – why doesn’t Wyndham go after those specific owners?
• Response from Wyndham: We have received countless complaints from owners regarding their being solicited for the resale and transfer of their FairShare Plus points, as many of these groups represent themselves as a Wyndham company.
Again, I haven’t read/heard this anywhere. Even if this was in fact happening, why would you penalize ALL of the owners for something a VERY small fraction of owners did? That would be like a principal punishing an entire school of 1000 kids just because he/she saw one kid being a bully. Quote from another owner (paraphrasing): “First, define ‘countless.’ Does it mean undocumented? How many companies out there are doing what you describe? How many of these companies were reported and still exist? Second, how many of the people that complained actually wanted the transfer feature eliminated? Third, there is nothing forcing anyone to transfer their points. Fourth, the right answer is not elimination of the program but fixing the problem. We receive scam e-mails every day, and many people are swindled out of thousands of dollars. Would your solution be to eliminate e-mail?”
• Response from Wyndham: Additionally, based on our records, during the first 11 months of 2008, less than 3% of our owners have used this feature. There are also several owners who are abusing this feature in connection with their commercial rental businesses, the most volume being an individual who has received 740 transfers into their account this year alone.
First of all, if less than 3% of owners used the transfer feature, why does Wyndham care so much to take away that privilege? If only 3% used the feature, how many fraudulent incidents could there really have been? I’m sorry, but I don’t believe that one person received 740 transfers into their account in one year – that’s two transfers a day! EVEN IF SOMEONE DID have that many transfers, how is it “abusing” a feature that was allowed? And, honestly, what does Wyndham really care?? Also, if Wyndham is using the low percentage of owners using the transfer feature to make a point about the feature, why is Deanne pointing out a rare case of ONE owner out of 360,000 members? On the other side of this, what are those people supposed to do with all of those points they once transferred to that one individual? I think you know that the options given in your mass response are not viable. Quote from another owner (paraphrasing): “This is probably your most flawed argument. Measuring the number of members using the program is clearly the wrong measure. The correct measure would be the percentage of total points owned by people using this feature. This is similar to when a company takes a shareholder vote - the number of shares is counted, not the number of shareholders. As you know, that is what ownership is all about. Many Wyndham timeshare owners don't even use their timeshares. Does this mean that the timeshare program should be eliminated?”
• Response from Wyndham: Based on this data, this feature has been taken advantage of to the average FairShare Plus member’s travel detriment, as the corresponding reservations that this type of point usage represents, are only at the most popular resorts.
Again, how is it “taking advantage” when this is something that was allowed? I fully believe that Wyndham has decided to eliminate the competition of Extra Holidays. Does the “average” FairShare Plus member know about Extra Holidays and the fact that Wyndham takes THEIR inventory at the “most popular resorts?” Probably not. Wyndham has convinced “average” members that the mega-renters are hurting them, meanwhile doing the same thing on a MUCH larger scale with things THEY own.
All Changes:
Response directly to me from Deanne Gabel at Wyndham: Of importance to note, none of the fees that are collected in the program are collected by Wyndham Corporate. They are all remitted to the FSP Trust to support the cost of operating the program. This shift has allowed us to keep the FSP Program Assessment to a 1 1/2% increase in a very tough financial year for the club. This is not just a “shift.” These changes are going to make Wyndham millions (maybe billions?) of dollars a year extra, not just from the increase of fees, but possibly in the extra rental profit from Extra Holidays. It doesn’t matter who is “collecting” the fees – they all end up at Wyndham. Also – it’s been a tough financial year for MOST people. By charging these extra fees and by eliminating the transfer feature, Wyndham is being selfish. Why are Deanne and the board of directors more concerned about Wyndham than they are about the owners? Aren’t they being paid [by us] to look out for our best interests?? Wyndham is hurting all of the owners financially during an economic downfall by taking money out of OUR pockets. We as owners have put our trust in Deanne and the board to protect what we own. Not only has what we own been devalued by decisions Deanne and the board made, but we can no longer trust anyone at Wyndham. (Perhaps it’s time for a change in the staff at Wyndham and members of the board?) These fees have been random and ramped. The fees are not customer-oriented fees; they are company-profit-oriented fees. If the cost of administering the program has gone up, you should increase the program fee by $.05-$.10 for everyone, instead of randomly choosing fees to increase that don’t make sense. We know why – to get rid of the “mega renters” and help Extra Holidays.
Perhaps these changes are not so random – if people can’t transfer points to another owner, they’ll be forced to rent out units which requires guest certificates. Most people don’t get many free guest certificates, so they’ll be paying a LOT of fees to Wyndham. Where EXACTLY are all of these fees going?
Shutting down the “mega-renters” would be a huge mistake:
o Wyndham makes millions (maybe billions) of dollars off of the fees and assessments that mega-renters pay each year.
o Renters give Wyndham prospective owners at NO COST TO WYNDHAM. We’ve had one guest buy from Wyndham (that we know of, possibly more). Why not take advantage of this so Wyndham doesn’t have to give away so many free weekends and other free gifts?
o Why does Wyndham care if an owner rents out reservations? If I buy a house and rent it out, what does it matter so long as I am current on my mortgage, taxes, and HOA fees?
Wyndham Timeshares Being Devalued:
• Disney Vacation Club and Wyndham Vacation Ownership were both started 16 years ago by the same individuals. Up until about 4 years ago, the rules were pretty much the same for both. The difference now? DVC timeshares often have a higher resale value now than when they were originally purchased. Wyndham timeshares sell for pennies in comparison. DVC also allows point transfers, charges no transaction fees, no housekeeping fees, no guest certificate fees, and you can cancel up until the day of the reservation without penalty. DVC also doesn’t accuse people of being mega renters or try to stop resale.
• Several lawsuits are already out there against Wyndham, including a new LARGE lawsuit against Wyndham Ocean Walk. This is certainly not good press for Wyndham.
• It is 5-15 times cheaper to keep a current customer than to obtain a new one. Considering sales are probably down already due to the economy, why isn’t Wyndham doing more to please the current owners??
• When someone has a bad experience with a company, they are likely to tell 10 people about that experience. I personally experience problems with Wyndham on a weekly basis, so I’ve probably told hundreds of people about the problems.
• I’ve had many people contact me to ask me for my opinion on Wyndham. Up until a few months ago, I recommended the program. I can NO LONGER recommend Wyndham to ANYONE. A couple contacted me before Christmas asking me for my opinion. I told them about the increase in rental point fees, the change to unlimited free guest certificates, and the increase in the guest certificate fee. I advised them to research Wyndham before making a purchase. After the last two changes – the elimination of points transfers and being charged for multiple guest certificates for consecutive reservations – I called them back. They hadn’t made the purchase after talking to me the first time and doing their own research, but were EXTREMELY relieved and felt great about their decision not to purchase after finding out about the new changes. (As a side note – why are advisors pushing people to buy more points than they can use, promising they can rent out weeks for $2000? First, hardly any weeks don’t rent for that much. Second, Wyndham CLEARLY frowns upon renting, especially as a business. The resort staff/advisors/sales staff probably can’t even keep up with all of these changes, so people are still being given the wrong information.)
Extra Holidays:
Why is a program created by Wyndham allowed to dip into our inventory to rent to the public?
Why doesn’t Extra Holidays have to charge guest certificate fees?
I wouldn’t have AS big of a problem with Extra Holidays if I could still book things that show available in their inventory. When the public searches for availability through Extra Holidays, they shouldn’t get MORE options than the owners get. There are constantly things I can’t get that Extra Holidays has. It is SO disrespectful to the owners.
Since these are units that WE OWNERS pay for, where is the money going? If the cost to run the ownership program has increased, why isn’t the money from Extra Holidays going back into the program? Are our fees being used to pay for the website and marketing for Extra Holidays? I would like to see financial records.
Someone called me today (Sunday) who had gotten a quote from Extra Holidays and wanted to see what I would charge. They asked about the program and wondered why Extra Holidays had things available that we didn’t. I used this as an opportunity to tell them about Wyndham’s self-serving greed. She ended up canceling her reservation with Extra Holidays and rented from me.
We owners can only book at resorts up to 10 months in advance. However, Extra Holidays is releasing OUR inventory to the general public for reservation ANYTIME. For example, I cannot get anything for Christmas or New Year’s of 2009 right now, but if I search on Extra Holidays, I can book it.
The bottom line is that the Extra Holidays program is in direct conflict with the best interest of the owners. We (the owners) are paying for a program run by Wyndham and are not getting any money back – it ALL goes to Wyndham. The program also takes away from our inventory.
Closing Thoughts:
• We do not feel like valued owners in ANY way. Unless Wyndham reverses all of the changes made in the last several months, we will continue to spread the word about what an awful corporation Wyndham is. I’ve only been an owner for a little over a year and am already fed up with Wyndham. That’s really terrible considering we made these purchases with the mindset that we’d own them forever.
• The board of directors for our Vacation Ownership Association is paid by Wyndham, so they have a major conflict of interest when it comes to making decisions that affect the owners. Why won’t they allow any owners on the board? It seems that most vacation association boards are made up of owners who VOLUNTEER.
• Deanne Gabel refused to have a recorded phone conversation with me regarding Wyndham’s policies and my membership. If I contact the call center, owner relations, or am contacted by someone at Wyndham, I am recorded. If I ask not to be recorded, they end the phone call.
• From what I understand, no one from the board of directors has responded to complaints people have sent in, which I believe is just cowardly. As far as I can tell, executives at (and people paid well by) Wyndham are just as bad as the AIG execs who spent $400,000 on a weekend retreat after just receiving a government bailout. Perhaps the board doesn’t feel like they’ve received enough complaints to justify a response. The people who haven’t yet complained fall into one of four categories:
1. They haven’t had time because all of these changes happened during a very stressful time of the year (with the economy falling and the holidays).
2. They don’t know enough about timeshare to realize the significance these changes have on devaluing their ownership.
3. They don’t feel like Wyndham listens, so they don’t see the point in complaining.
4. They don’t know about the changes yet.
Laura
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